casino 999 Terms and Conditions

1. General Terms and Applicability

These terms and conditions ("Terms") apply to the casino 999 platform and all related services. By accessing the website, opening an account, or using any service, you are considered to have read and accepted these Terms in full.

casino 999 reserves the right to amend or change these Terms at any time. Any changes take effect as soon as they are published on the website. Continued use of the platform after a change has been made will be taken as your acceptance of the updated Terms.

The Privacy Policy applies alongside these Terms. The Privacy Policy contains details on how user data is collected, stored, and used, and it forms an inseparable part of these Terms.

1.1 Definitions

• "Platform" — The casino 999 website and mobile application.
• "User" / "You" — Any person, registered or unregistered, who accesses the platform.
• "Account" — The personal user profile created through registration on the platform.
• "Bonus" — Any promotional benefit offered by casino 999.
• "Wagering" — The requirement to place a specified amount in bets before a bonus can be withdrawn.

2. Account Registration and Management

A valid personal account is required to use casino 999's services. Accurate and complete information must be provided at the time of registration. Opening an account with false or incomplete information is strictly prohibited.

2.1 One Person, One Account

Each person may operate only one account. If multiple accounts are found to be operated by the same person, household, or IP address, all associated accounts will be closed and any bonuses will be forfeited.

2.2 Identity Verification (KYC)

In the interest of security and financial protection, casino 999 may request identity documents, proof of address, or other documentation from a user at any time. Failure to submit the requested documents may result in restricted or suspended account activity.

2.3 Password and Security

It is your responsibility to keep your account password and login details fully confidential. Login details must not be shared with anyone else. Any unauthorised access or suspicious activity must be reported to the support team immediately.

3. Age and Eligibility Requirements

All casino 999 services are available to persons aged 21 and over only. casino 999 reserves the right to cancel an account if age cannot be verified at registration or at any later stage.

casino 999 is committed to responsible gaming. It is strongly recommended that you read the Responsible Gaming Policy before opening an account. If you have a gambling problem or a tendency to play excessively, you will find support information there.

4. Deposit and Payment Methods

Deposits at casino 999 can be made via bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit across all methods is ৳100.

4.1 Deposit Terms

• Deposits must be made from a payment account registered in the user's own name.
• Third-party payments are not accepted.
• A deposit will only be credited to the account after it has been successfully verified.
• If any issue arises during the deposit process, please contact live chat support immediately.

4.2 Currency

All transactions are carried out in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

5. Withdrawal and Payout Policy

The minimum withdrawal amount from casino 999 is ৳1,000. Withdrawals are generally processed within 10–45 minutes. Withdrawal requests can be made via bKash, Nagad, Rocket, Upay, and bank transfer.

5.1 Withdrawal Terms

• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals may be delayed if identity verification (KYC) has not been completed.
• To withdraw funds from a bonus, the applicable wagering requirements must be met.
• casino 999 reserves the right to review a withdrawal request if suspicious activity is detected.

5.2 Withdrawing Bonus Balance

To withdraw earnings from a bonus, the specific wagering requirement attached to that bonus must be fulfilled. Before wagering is complete, only the portion representing the actual deposit may be withdrawn.

6. Bonus and Promotion Terms

casino 999 offers various types of bonuses. Each bonus has specific terms that must be read carefully before claiming.

6.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 adds ৳1,000 as a bonus, giving a total balance of ৳2,000 — to withdraw, you must place bets totalling 25 times the bonus, i.e. ৳25,000.

6.2 Weekly Deposit Reward

A 50% bonus is available once per week on any deposit, up to ৳5,000. The wagering requirement for this bonus is 20 times, with a minimum deposit of ৳100.

6.3 General Bonus Rules

• A bonus may be claimed only once, unless the promotion terms state otherwise.
• Bonus balance cannot be withdrawn before the wagering requirement has been met.
• casino 999 reserves the right to cancel a bonus if abuse is suspected.
• Using multiple accounts or proxies to claim bonuses is strictly prohibited.
• The maximum withdrawal limit on earnings from a bonus will be stated in the applicable promotion terms.

7. Betting and Gaming Rules

All betting and gaming activity on casino 999 is governed by these rules. It is advisable to read the specific rules of any game before participating.

7.1 Validity of Bets

• Only a bet that has been successfully confirmed will be considered valid.
• If a bet is not accepted due to a technical error, the amount used will be refunded.
• casino 999 reserves the right to cancel bets placed on clearly incorrect odds or payouts.

7.2 Cricket Betting

Bets on cricket events including BPL, IPL, and T20 World Cup will be settled according to the applicable rules. If a match is abandoned or the result is inconclusive, the relevant bets will be cancelled or settled in accordance with the rules.

7.3 Live Casino and Slots

The results of live casino and slot games are determined entirely by an independent Random Number Generator (RNG) or a live dealer. No previous result has any effect on the next.

8. Prohibited Activities

The following activities are strictly prohibited on the casino 999 platform. Breaching these prohibitions may result in account cancellation and forfeiture of funds.

• Using multiple accounts to claim bonus benefits.
• Placing bets using bots or automated software.
• Exploiting any technical error to gain an unfair advantage.
• Attempting to hack the system or gain unauthorised access.
• Using the platform for money laundering or any illegal purpose.
• Engaging in fraudulent behaviour against other users.
• Impersonating a casino 999 employee or representative.
• Opening or operating an account using false information.

9. Account Suspension and Closure

casino 999 reserves the right to suspend or close any account at any time, for any reason, without prior notice. This action will be taken in particular where there is a breach of these Terms, fraud, or suspicious activity.

9.1 Voluntary Account Closure

Any user may close their own account. To do so, the support team must be notified via live chat or email. Any outstanding withdrawals must be settled before the account is closed.

9.2 Self-Exclusion

As part of responsible gaming, users may request that their account be temporarily deactivated for a set period. For more details, please visit the Responsible Gaming page.

10. Technical Issues and Errors

If a game result is undetermined or an incorrect payout is displayed due to a software or hardware fault, casino 999 reserves the right to cancel the relevant bet. Claims arising from such errors will not be accepted.

If a game is left incomplete due to an internet disconnection or device failure, casino 999 will determine the result based on the data stored on the server.

11. Limitation of Liability

casino 999 accepts no liability for the following:

• Loss caused by internet disconnection or third-party network issues.
• Account details being exposed due to a user's own negligence.
• Issues caused by malware or viruses on a user's device.
• Specific services being suspended or restricted due to applicable law.
• Losses resulting from normal statistical outcomes in games.

casino 999 always works to ensure the security and reliability of the platform. To learn more about us, visit our About Us page, where you will find details about the platform's features and goals.

12. Terms Changes and Contact

casino 999 may change these Terms at any time. Where significant changes are made, users will be notified by email to their registered address or by a notice on the platform. Continued use of the platform after new Terms have been published will be taken as your acceptance of the revised Terms.

12.1 Applicable Law

These Terms are drawn up in accordance with applicable international online gaming regulations. Any dispute will be addressed with a view to reaching an amicable resolution.

12.2 Contact

If you have any questions about these Terms, please contact the casino 999 support team:

• 24/7 Live Chat Support — Bangla & English
• Email: [email protected]