casino 999's Privacy Policy

1. Introduction and Scope

casino 999 is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") describes how we process your personal information when you use our website, mobile application, and related services ("Platform").

By using any service of casino 999, you agree to the terms set out in this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together. If you have any disagreement on any point, please contact us.

This Policy applies only to information collected through the casino 999 platform. Third-party websites or services that may be linked from our platform have their own privacy policies, and we are not responsible for those.

2. Types of Information Collected

casino 999 collects information in two main ways — information you provide directly, and technical information collected automatically.

2.1 Information You Provide Directly

During registration, deposit, withdrawal, or support requests, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for bank transfers)
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

While using the platform, the following information may be recorded automatically:

• IP address and device type
• Browser name, version, and operating system
• Date and time of access to the platform
• Pages visited and time spent on them
• Game play history, bet amounts, and results
• Referral source (where you came from before reaching our platform)

3. Purpose of Data Use

casino 999 uses your information only for specific and legitimate purposes. These purposes are described in detail below:

3.1 Account Management and Identity Verification

We verify your identity to open, manage, and secure your account. This prevents unauthorised access and protects against financial fraud.

3.2 Transaction Processing

Your financial information is used to process deposits and withdrawals and to maintain transaction history. For transactions via bKash, Nagad, Rocket, and Upay, the necessary information is shared with the relevant payment provider.

3.3 Customer Support

We use contact information and chat history to respond to your complaints and questions and to resolve issues. Our 24/7 live chat and email support team provides assistance in Bengali and English.

3.4 Technical Improvement and Security

Technical information is used to analyse platform performance, identify problems, and ensure cybersecurity.

3.5 Meeting Legal Obligations

We are required to maintain records as needed under anti-money laundering (AML) and fraud prevention laws, and to respond to lawful requests from legal authorities.

4. Cookies and Tracking Technologies

Cookies and similar technologies are used on the casino 999 platform. Cookies are small text files stored in your browser that help improve the platform's functionality and user experience.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login status, verifying security tokens, and managing sessions. They cannot be disabled.

4.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. This information is processed statistically — not at an individual level.

4.3 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings. However, doing so may limit some features of the platform.

5. Data Storage and Security

The security of your personal information is the highest priority for casino 999. We follow industry-standard security practices.

5.1 Technical Security Measures

• Data transfers are secured using SSL (Secure Socket Layer) encryption
• Encryption technology is used for storing sensitive information
• Firewalls and access controls are in place to prevent unauthorised access
• Regular security audits and vulnerability assessments are conducted

5.2 Data Retention Period

Necessary information is retained while your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once the applicable retention period expires, data is securely deleted or anonymised.

5.3 Response to Data Breaches

In the event of a data breach, we will promptly investigate and notify affected users as quickly as possible. Immediate steps will be taken to minimise any harm.

6. Sharing Information with Third Parties

casino 999 does not sell your personal information. However, limited information may be shared with specific third parties in the following circumstances:

6.1 Payment Providers

The necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete deposit and withdrawal processes.

6.2 Technology and Service Partners

Minimum necessary information may be shared with game software providers, server hosting, and security service providers for operational purposes. These partners are bound by data protection agreements.

6.3 Legal Obligations

We are required to disclose information when required by a court order, a lawful request from a government authority, or applicable law.

6.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer involving casino 999, user information may be transferred. We will notify users before such changes take place.

7. Your Rights

As a user of the casino 999 platform, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request that your information be deleted in certain circumstances, though it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Portability: You may request a copy of your data in a commonly used format.
• Right to Object: You may object to certain types of processing of your information.

To exercise these rights, contact our support team. We aim to respond within 30 working days. To learn more about your rights related to responsible gaming, visit our Responsible Gaming section.

8. Protection of Minors

casino 999's services are intended only for persons aged 21 or older. We do not knowingly collect personal information from minors or allow them to open accounts.

Age is verified at the time of registration. If we become aware that any user is under 21, their account will be closed immediately and the associated information will be deleted. If a parent or legal guardian believes that a minor in their family has opened an account, please notify our support team without delay.

9. Policy Changes

casino 999 reserves the right to update this Privacy Policy at any time. Depending on the nature and significance of the changes, we will:

• Publish the new update date on this page
• Send a notice via email or through the platform for significant changes
• Continued use of the platform after an update will be considered acceptance of the new policy

For significant changes, notice will be given at least 7 days before they take effect. We recommend visiting this page regularly to stay informed of any updates.

For answers to general questions about this Policy and our services overall, you may visit our Frequently Asked Questions (FAQ) section.

10. Contact

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, you can contact casino 999 through the following:

• Live Chat: 24/7 direct chat support, in Bengali and English
• Email: [email protected]

Our data protection team will carefully review your request and aim to respond in the shortest possible time.